When looking for the best contact center partner, keep in mind that not all call centers are alike, and they definitely do not all have the same experience in every vertical.
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When you outsource your customer service to a professional call center such as The Connection®, you expect their agents to do a great job on behalf of your company and your customers. But how do you know if they are performing as promised? At The...
Business Process Outsourcing (BPO) appointment setting services have become especially popular with customer-conscious businesses because outsourcing offers multiple benefits for your brand and your bottom line.
Customer service reps spend all day interacting with customers, which means the call center can be one of your most valuable customer experience management tools. These days, a company’s future can rise or fall based on their customer service.
Since...
Most companies perform some kind of customer service, whether that involves handling and processing orders, back-end support, or both. In many companies, the ongoing debate is: should we handle the process internally, or would outsourcing customer...
When you’re entering into a business relationship with another company, it can be a little scary! There is a lot of trust that goes into a partnership to believe that it will result in the desired outcome, whether that is higher revenue, more...
Trusting another company to communicate with your customers is a big deal. It is one reason some companies hesitate to outsource their call center operations. But, you can do it! The key to success in finding a call center partner you can trust is...
Outsourcing customer service can feel more daunting than outsourcing other business functions. After all, we are talking about your customers, here. Should you let go of their care and handling? Will the benefits outweigh the costs? You need to...
So, your business is on the rise. As your sales increase, your company will need to expand to accommodate that growth, particularly in the realm of your customer care department. When thinking about customer service, it can be easy to only picture...
Business is Suddenly Booming.
Customer Care is Suddenly Suffering.
Now What?
You have been nurturing your direct selling business for some years. Slowly but surely, you have been adding consultants and distributors. During this formative time, you...