The Connection Expands Contact Center Support with TCAnswer - 24/7 Phone Support & Virtual Receptionist Service
Recently, The Connection® announced the launch of its newest service offering, TCAnswer – a 24/7 live phone support service providing high quality virtual front desk, receptionist, and administrative support. For many businesses lost calls during busy office hours or after regular business hours means lost opportunities and lost revenue. TCAnswer addresses that challenge providing 24/7 coverage for businesses, ensuring they never have to miss another call or opportunity again.
“As a leader in the call center industry for over 36 years, we have provided high quality, customized and branded customer experiences to our Fortune 500 Clients nationwide,” says Fred Weiner, President of The Connection®. “TCAnswer was uniquely developed to extend our expertise, capabilities, infrastructure, and state-of-the-art technologies to all businesses regardless of size.” An ideal solution for companies with 1-10 people, mobile based organizations, home based offices, and even large corporations who struggle with staffing challenges, TCAnswer is an affordable way to manage call volume and growth without sacrificing quality; and without the headache of adding to or managing an internal team.
With the addition of TCAnswer, the team of Customer Experience Specialists at The Connection® are capable of handling a complete range of call center services from message taking, call routing, and appointment setting to complex order processing, customer service inquiries and technical support. “Our Agents are the best in the industry doing more and doing it better than anyone else,” says Weiner. “When you work with The Connection® team - whether it’s through TCAnswer’s Virtual Receptionist offering or dedicated service teams - you can rest assured that not only are we capturing all revenue opportunities, but we have you, your customers and your phones covered just as if our employees were right there in your office.”