Nobody ever started their professional career as president of some company -- unless, of course, they were the young entrepreneur that founded the company. But that is extremely rare. And even these few individuals could never have succeeded without...

Getting a job in retail can be a great way to break into the job market and gain some skills. There are often part-time positions suitable for students. But not everyone is cut out for this kind of work. Shift times can be unpredictable, and in many...

Looking for part-time work in the Rockford, IL area? You could go the obvious route, searching for a job in retail or a restaurant. Of course, that assures you will be on your feet the entire time – something not everyone looks forward to. But there...

Working in a call center can be a great job. But if you are considering applying for one of these positions, it is important to keep in mind that not all call centers are alike. In fact, they can be very different. Some of the biggest differences...

Here at The Connection®, we like to encourage our employees to consider call center management as a career. When one of our customer service representatives is promoted, their next job is typically Team Supervisor. What is it like to supervise other...

What is call center life really like? The best way to find out is to hear directly from someone on the inside. So we asked Brenda Scott, one of our Customer Service Representatives (CSR) here at The Connection, to share her story and insights.

Not all jobs are the same, including call center jobs. So why not choose to work with a call center that offers real, actual benefits? A place that treats you like family – The Connection! 

Do you have an upcoming job interview for a call center position? Good for you! We know you want to ace that interview, so here are some tips that will help you do that. By knowing what sort of questions your interviewer is likely to ask and what...

Interested in working at a call center but not sure what it is like to work in one? Not all companies are like The Connection, but we happen to think we offer an exceptional work environment because we are so people-oriented. What does that mean? We...

When you're looking for a new job, your first thought is about availability. But most of us also wonder about sustainability. How long will I want to stay at the new place, and what are the opportunities for promotion? Here at The Connection, we...