--- title: "Employee Highlight: Heidi, Our HR Assistant" description: Today, Heidi is one of many CSRs who have been promoted to a higher level within the organization. Heidi is a Human Resource Assistant and recruits and onboards new call center representatives, among many other tasks. image: https://blog.theconnectioncc.com/hubfs/Heidi%20Cronin.jpg --- [![The Connection](https://blog.theconnectioncc.com/hubfs/The_Connection_March2018/Images/the-connection-logo.png)](https://www.theconnectioncc.com/) - - - - (800) 883-5777 - [sales@theconnectioncc.com](mailto:sales@theconnectioncc.com) - [Best Practices](https://www.theconnectioncc.com/best-practices) - [Brand Representation](https://www.theconnectioncc.com/best-practices/brand-representation) - [Call Center Training](https://www.theconnectioncc.com/best-practices/call-center-training) - [Customer Experience](https://www.theconnectioncc.com/best-practices/customer-support) - [KPI Management](https://www.theconnectioncc.com/best-practices/kpi-management) - [Omni-Channel Contact Center](https://www.theconnectioncc.com/best-practices/omni-channel-contact-center) - [Quality Assurance](https://www.theconnectioncc.com/best-practices/quality-assurance) - 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[Curriculum Development](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [eLearning](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [Learning Management System (LMS)](https://www.theconnectioncc.com/services/learning-solutions/learning-management-system-lms) - [Connect with TextChat](https://info.theconnectioncc.com/connectchat) - [Industries Served](https://www.theconnectioncc.com/industries-served) - [Media Communications](https://www.theconnectioncc.com/industries-served/media-communications) - [Consumer Services & Retail](https://www.theconnectioncc.com/industries-served/consumer-services-retail) - [Data Breaches, Recalls & Adverse Events](https://www.theconnectioncc.com/industries-served/data-breaches-recalls-adverse-events) - [Direct Sales & Social Commerce](https://www.theconnectioncc.com/industries-served/direct-sales) - [Education](https://www.theconnectioncc.com/industries-served/education) - [Financial Services](https://www.theconnectioncc.com/industries-served/financial-services) - [Government](https://www.theconnectioncc.com/industries-served/government) - [Healthcare](https://www.theconnectioncc.com/industries-served/utilities) - [Utilities](https://www.theconnectioncc.com/industries-served/utilities) - [About](https://www.theconnectioncc.com/about) - [Resources](https://www.theconnectioncc.com/resources) - [Case Studies](https://info.theconnectioncc.com/case-studies) - [Workforce Calculator](https://info.theconnectioncc.com/workforce-calculator-download) - [Call Center Metrics Report Sample](https://info.theconnectioncc.com/call-center-metrics-sample) - [Call Center Metrics Report Demo](https://info.theconnectioncc.com/call-center-metrics-demo) - [Call Center Management Guide](https://info.theconnectioncc.com/call-center-management) - [Blog](https://blog.theconnectioncc.com) - [Talent Blog](https://blog.theconnectioncc.com/talent) - [Call Center Resume Template](https://info.theconnectioncc.com/call-center-resume-template) - [Careers](https://info.theconnectioncc.com/careers) - [Working at The Connection®](https://info.theconnectioncc.com/careers) - [The Connection® Cares Benefits](https://info.theconnectioncc.com/the-connection-cares-benefits) - [Contact Us](https://www.theconnectioncc.com/contact-us) - [Request A Quote](https://www.theconnectioncc.com/contact-us/request-a-quote) - [Home Page](https://www.theconnectioncc.com/) # The Connection Talent Blog ![Heidi Cronin](https://blog.theconnectioncc.com/hubfs/Heidi%20Cronin.jpg) 24 Apr # Employee Highlight: Heidi, Our HR Assistant Heidi started with The Connection back in 2009! When Heidi joined The Connection she started as a call center representative, representing one of our Fortune 500 clients. Today, she’s one of many CSRs who have been promoted to a higher level within the organization. Heidi is a Human Resource Assistant and recruits and onboards new call center representatives, among many other tasks. In this Employee Highlight, we wanted to see her journey. Here’s the interview: - **Name:** Heidi - **Worked with The Connection Since:** 2009 - **Job Title:** Human Resource Assistant - **Level of Education:** Associates Degree **Q:** *What was your first experience with The Connection (the type of job you applied for, and when did you apply)?* **A:** I started at The Connection in November of 2009 as a Customer Service Representative. Despite being a little nervous, I remember everyone being kind and helpful. I wasn’t just a “cog in the machine.” **Q:** *Please tell us a bit about the application process. Was it easy?* **A:** I thought it was pretty easy! After filling out the application, you take a typing test similar to what is given in school and a navigation test to make sure you can operate a computer. I applied in-person and heard back from the HR team very quickly. **Q:** *How much training did you receive for your first position at The Connection?* **A:** I had one week of training to prep for the client I was placed on. **Q:** *Can you tell us a bit about that training? Was it helpful?* **A:** During training, I sat with an agent to listen and ask questions. We were given a lot of information about the client in that week (and ongoing), so that was super helpful. I felt like we knew the client inside and out. **Q:** *Please describe your job. What do you do each day? What kinds of hours do you work?* **A:** I work days in the Human Resource office, where I answer calls from agents and the general public. I contact prospective applicants for interviews and handle all steps throughout the onboarding process. I help agent and management personnel with any questions or problems that occur. **Q:** *Have you learned job skills that will help you in the future?* **A:** Definitely! **Q:** *What was the last job you had? How does this job compare?* **A:** Sales Manager at a hotel. The responsibility is about the same, but there is more human interaction throughout the day here. **Q:** *Is there anything else we should know about working for The Connection?* **A:** There is so much room for growth and advancement and you get to work with some pretty amazing people! As a member of the HR department, I can confirm that most of our managerial positions are promoted from within. If you want to work for a company that prioritizes their own employees, start with The Connection!   Are you interested in growing your career like she did? [Check out our Careers page](https://info.theconnectioncc.com/careers), where we regularly post new jobs, from the Call Center Representative level to the management level. 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