If it feels like you are stuck in a dead-end job, you are probably right. The best way out is to take control, to create your own roadmap to the future. But, how? Obviously, it is time for a change, but what skills do you need to work in a better position or at a better company? 

At The Connection, we work with a number of Fortune 500 companies – the world’s largest and most successful. We know exactly what they are looking for, because that is what our customer service reps have to provide every day in their conversations with customers. In fact, our call center staff actually feel like they are working for those major companies – and in a very real sense, they are. They serve as the company’s voice and ears.

No worries, no experience needed

We love to hire new people who already have some of the skills important to call center success. But we don’t want to miss out on anyone who would be a great fit here. This is why we emphasize training. Our goal is to work hand-in-hand with every one of our people to help them become the best they can be. That is good for our company, good for our client companies, and good for our individual reps, too.   

We teach valuable skills that large companies want, such as sales, customer service, and client management. Not the kind of sales where you pressure someone into buying, but the kind of sales that come from helping callers solve problems and find just the products or services they need.

Do you like people and like helping people?

If so, a move to The Connection could be a big step in the right direction. Not only could you land a better job, but you would have opportunities to get better at the things you are good at now, and learn an entire range of new skills valuable to virtually any industry. We call these “transferable skills” because they are highly desirable at many companies. You can apply them to many different types of jobs, in a wide variety of working environments.

And while you are building new skills, you are also building confidence, pride in your work and your achievements, and your resume – all at the same time. That makes you a very valuable asset.

Your job here could lead to your first major career

You might find that The Connection is where you want to spend your career. After all, we have quite a history of promoting from within. But if you choose to move on someday, you will be able to do that confidently, knowing you have what it takes.

Maybe working for a Fortune 500 company is not your goal. You would rather work in a smaller firm or even the ultra-exciting atmosphere of a start-up.

But consider this. If you have what it takes to get your foot in the door and succeed at a Fortune 500 company – sharp skills and varied experience – you can succeed just about anywhere. Goodbye, dead-end job. Hello, new horizons. One day, you will look back and say your new life started with a move to The Connection.