--- title: The Connection Blog | Call Center Management (4) description: Call Center Management | This blog is designed to provide business owners with information on scaling and operating their internal customer service team, as well as resources to effectively outsource their call center. (4) --- [![The Connection](https://blog.theconnectioncc.com/hubfs/The_Connection_March2018/Images/the-connection-logo.png)](https://www.theconnectioncc.com/) - - - - (800) 883-5777 - [sales@theconnectioncc.com](mailto:sales@theconnectioncc.com) - [Best Practices](https://www.theconnectioncc.com/best-practices) - [Brand Representation](https://www.theconnectioncc.com/best-practices/brand-representation) - [Call Center Training](https://www.theconnectioncc.com/best-practices/call-center-training) - [Customer Experience](https://www.theconnectioncc.com/best-practices/customer-support) - [KPI Management](https://www.theconnectioncc.com/best-practices/kpi-management) - [Omni-Channel Contact Center](https://www.theconnectioncc.com/best-practices/omni-channel-contact-center) - [Quality Assurance](https://www.theconnectioncc.com/best-practices/quality-assurance) - [Scalability](https://www.theconnectioncc.com/best-practices/scalability) - [Technology & Updates](https://www.theconnectioncc.com/best-practices/technology-updates) - 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[Workforce Management](https://www.theconnectioncc.com/best-practices/workforce-management) - [Services](https://www.theconnectioncc.com/services) - [Call Types Handled](https://www.theconnectioncc.com/services/call-center-services) - [Omni-Channel Services](https://www.theconnectioncc.com/services/service-channels) - [Interactive Voice Response IVR Systems](https://www.theconnectioncc.com/services/service-channels/interactive-voice-response-ivr) - [Live Agent Outsourcing](https://www.theconnectioncc.com/services/service-channels/live-operator) - [Email Response Outsourcing](https://www.theconnectioncc.com/services/service-channels/email-response) - [Live Chat Outsourcing](https://www.theconnectioncc.com/services/service-channels/live-web-chat) - [Consulting Services](https://www.theconnectioncc.com/services/call-center-consulting) - [Training & Development Solutions](https://www.theconnectioncc.com/services/learning-solutions) - [Curriculum Development](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [eLearning](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [Learning Management System (LMS)](https://www.theconnectioncc.com/services/learning-solutions/learning-management-system-lms) - [Connect with TextChat](https://info.theconnectioncc.com/connectchat) - [Industries Served](https://www.theconnectioncc.com/industries-served) - [Media Communications](https://www.theconnectioncc.com/industries-served/media-communications) - [Consumer Services & Retail](https://www.theconnectioncc.com/industries-served/consumer-services-retail) - [Data Breaches, Recalls & Adverse Events](https://www.theconnectioncc.com/industries-served/data-breaches-recalls-adverse-events) - [Direct Sales & Social Commerce](https://www.theconnectioncc.com/industries-served/direct-sales) - [Education](https://www.theconnectioncc.com/industries-served/education) - [Financial Services](https://www.theconnectioncc.com/industries-served/financial-services) - [Government](https://www.theconnectioncc.com/industries-served/government) - [Healthcare](https://www.theconnectioncc.com/industries-served/utilities) - [Utilities](https://www.theconnectioncc.com/industries-served/utilities) - [About](https://www.theconnectioncc.com/about) - [Resources](https://www.theconnectioncc.com/resources) - [Case Studies](https://info.theconnectioncc.com/case-studies) - [Workforce Calculator](https://info.theconnectioncc.com/workforce-calculator-download) - [Call Center Metrics Report Sample](https://info.theconnectioncc.com/call-center-metrics-sample) - [Call Center Metrics Report Demo](https://info.theconnectioncc.com/call-center-metrics-demo) - [Call Center Management Guide](https://info.theconnectioncc.com/call-center-management) - [Blog](https://blog.theconnectioncc.com) - [Talent Blog](https://blog.theconnectioncc.com/talent) - [Call Center Resume Template](https://info.theconnectioncc.com/call-center-resume-template) - [Careers](https://info.theconnectioncc.com/careers) - [Working at The Connection®](https://info.theconnectioncc.com/careers) - [The Connection® Cares Benefits](https://info.theconnectioncc.com/the-connection-cares-benefits) - [Contact Us](https://www.theconnectioncc.com/contact-us) - [Request A Quote](https://www.theconnectioncc.com/contact-us/request-a-quote) - [Home Page](https://www.theconnectioncc.com/) # Tips from the Pros # All Blog Posts [![AdobeStock_142475800](https://blog.theconnectioncc.com/hubfs/AdobeStock_142475800.jpeg)](https://blog.theconnectioncc.com/call-center-management) ## [7 Best Practices for Call Center Management](https://blog.theconnectioncc.com/call-center-management) To ensure customer satisfaction, it is essential to have a well-functioning call center. But you work in an industry with one of the [highest turnover rates in the world (60%!)](https://blog.theconnectioncc.com/3-tips-to-minimize-agent-turnover-in-your-business). So, no one could blame you for feeling stressed! Do not fret, managing a... Aug 28, 2018 [Read more...](https://blog.theconnectioncc.com/call-center-management) [![rawpixel-740382-unsplash](https://blog.theconnectioncc.com/hubfs/rawpixel-740382-unsplash.jpg)](https://blog.theconnectioncc.com/motivation-techniques) ## [5 Motivation Techniques to Boost Employee Morale](https://blog.theconnectioncc.com/motivation-techniques) It should come as no surprise that over half of adults work over 40 hours a week. What might sound a little more surprising is that, by working 40+ hours per week, we are spending roughly 35% of our waking hours at work! With statistics that... Aug 23, 2018 [Read more...](https://blog.theconnectioncc.com/motivation-techniques) [![AdobeStock_145801956](https://blog.theconnectioncc.com/hubfs/AdobeStock_145801956.jpeg)](https://blog.theconnectioncc.com/growing-customer-service-team) ## [3 Obstacles to Overcome When Growing Your Customer Service Team](https://blog.theconnectioncc.com/growing-customer-service-team) Every call center manager knows that growing your customer service team can be a serious challenge. But, where obstacles arise, so also do opportunities. You can succumb to difficulties and give up, or you can leap over those hurdles and become a... Aug 09, 2018 [Read more...](https://blog.theconnectioncc.com/growing-customer-service-team) [![AdobeStock_166152985](https://blog.theconnectioncc.com/hubfs/AdobeStock_166152985.jpeg)](https://blog.theconnectioncc.com/verbatim-or-paraphrasing) ## [Verbatim or Paraphrasing: Which Call Center Script is Best for You?](https://blog.theconnectioncc.com/verbatim-or-paraphrasing) Call centers use scripts for several reasons. Scripting allows you to control messaging and ensure agents are providing a consistent service experience to every customer. Scripts help move calls along efficiently. [And they can reinforce your brand...](https://blog.theconnectioncc.com/call-center-branding) Jul 19, 2018 [Read more...](https://blog.theconnectioncc.com/verbatim-or-paraphrasing) [![AdobeStock_158720565](https://blog.theconnectioncc.com/hubfs/AdobeStock_158720565.jpeg)](https://blog.theconnectioncc.com/types-of-difficult-customers) ## [De-escalation: Types of Difficult Customers and How to Manage Interactions](https://blog.theconnectioncc.com/types-of-difficult-customers) If you work for any length of time in a call center, it is inevitable that you will encounter difficult customers. Some are annoyed, others are unhappy, and there can even be those that are irate due to an issue with a product or service. Or, they... Jul 17, 2018 [Read more...](https://blog.theconnectioncc.com/types-of-difficult-customers) [![AdobeStock_162910618](https://blog.theconnectioncc.com/hubfs/AdobeStock_162910618.jpeg)](https://blog.theconnectioncc.com/agent-turnover) ## [3 Tips to Minimize Agent Turnover in Your Business](https://blog.theconnectioncc.com/agent-turnover) According to the [U.S. Contact Centre Decision Makers Guide](http://www.cirrusresponse.com/wp-content/uploads/2017/11/US-Contact-Centre-Decision-Makers-Guide-2017-.pdf), call centers saw an average of 60% agent turnover rate by mid-2017. Unfortunately, this rate (or much higher) is common in the industry, and continues to be among the top issues faced by... Jun 19, 2018 [Read more...](https://blog.theconnectioncc.com/agent-turnover) - [<<](https://blog.theconnectioncc.com/tag/call-center-management/page/3) - [1](https://blog.theconnectioncc.com/tag/call-center-management/page/1) - [2](https://blog.theconnectioncc.com/tag/call-center-management/page/2) - [3](https://blog.theconnectioncc.com/tag/call-center-management/page/3) - [4](https://blog.theconnectioncc.com/tag/call-center-management/page/4) ### Subscribe to Talent Blog Notifications ### Categories - [Call Center Management (36)](https://blog.theconnectioncc.com/tag/call-center-management) [Get in Touch](https://www.theconnectioncc.com/contact-us) ![The Connection](https://blog.theconnectioncc.com/hubfs/The_Connection_March2018/Images/the-connection-logo-white-1.png) ### About The Connection® is a business process outsourcer (BPO), offering a multitude of operational and consulting services for contact center services. ### Contact Us - **Address:** Bloomington, MN 55437 - **Phone:** +1 (952) 948-5488 - **Fax:** +1 (952) 948-5498 ### Blog Signup © Copyright 2025 The Connection®. 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