--- title: The Connection Blog | The Connection Team (5) description: This blog is designed to provide business owners with information on scaling and operating their internal customer service team, as well as resources to effectively outsource their call center. (5) --- [![The Connection](https://blog.theconnectioncc.com/hubfs/The_Connection_March2018/Images/the-connection-logo.png)](https://www.theconnectioncc.com/) - - - - (800) 883-5777 - [sales@theconnectioncc.com](mailto:sales@theconnectioncc.com) - [Best Practices](https://www.theconnectioncc.com/best-practices) - [Brand Representation](https://www.theconnectioncc.com/best-practices/brand-representation) - [Call Center Training](https://www.theconnectioncc.com/best-practices/call-center-training) - [Customer Experience](https://www.theconnectioncc.com/best-practices/customer-support) - [KPI Management](https://www.theconnectioncc.com/best-practices/kpi-management) - [Omni-Channel Contact Center](https://www.theconnectioncc.com/best-practices/omni-channel-contact-center) - [Quality Assurance](https://www.theconnectioncc.com/best-practices/quality-assurance) - [Scalability](https://www.theconnectioncc.com/best-practices/scalability) - [Technology & Updates](https://www.theconnectioncc.com/best-practices/technology-updates) - 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[The Connection® Cares Benefits](https://info.theconnectioncc.com/the-connection-cares-benefits) - [Contact Us](https://www.theconnectioncc.com/contact-us) - [Request A Quote](https://www.theconnectioncc.com/contact-us/request-a-quote) - [Best Practices](https://www.theconnectioncc.com/best-practices) - [Brand Representation](https://www.theconnectioncc.com/best-practices/brand-representation) - [Call Center Training](https://www.theconnectioncc.com/best-practices/call-center-training) - [Customer Experience](https://www.theconnectioncc.com/best-practices/customer-support) - [KPI Management](https://www.theconnectioncc.com/best-practices/kpi-management) - [Omni-Channel Contact Center](https://www.theconnectioncc.com/best-practices/omni-channel-contact-center) - [Quality Assurance](https://www.theconnectioncc.com/best-practices/quality-assurance) - [Scalability](https://www.theconnectioncc.com/best-practices/scalability) - [Technology & Updates](https://www.theconnectioncc.com/best-practices/technology-updates) - [Workforce Management](https://www.theconnectioncc.com/best-practices/workforce-management) - [Services](https://www.theconnectioncc.com/services) - [Call Types Handled](https://www.theconnectioncc.com/services/call-center-services) - [Omni-Channel Services](https://www.theconnectioncc.com/services/service-channels) - [Interactive Voice Response IVR Systems](https://www.theconnectioncc.com/services/service-channels/interactive-voice-response-ivr) - [Live Agent Outsourcing](https://www.theconnectioncc.com/services/service-channels/live-operator) - [Email Response Outsourcing](https://www.theconnectioncc.com/services/service-channels/email-response) - [Live Chat Outsourcing](https://www.theconnectioncc.com/services/service-channels/live-web-chat) - [Consulting Services](https://www.theconnectioncc.com/services/call-center-consulting) - [Training & Development Solutions](https://www.theconnectioncc.com/services/learning-solutions) - [Curriculum Development](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [eLearning](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [Learning Management System (LMS)](https://www.theconnectioncc.com/services/learning-solutions/learning-management-system-lms) - [Connect with TextChat](https://info.theconnectioncc.com/connectchat) - [Industries Served](https://www.theconnectioncc.com/industries-served) - [Media Communications](https://www.theconnectioncc.com/industries-served/media-communications) - [Consumer Services & Retail](https://www.theconnectioncc.com/industries-served/consumer-services-retail) - [Data Breaches, Recalls & Adverse Events](https://www.theconnectioncc.com/industries-served/data-breaches-recalls-adverse-events) - [Direct Sales & Social Commerce](https://www.theconnectioncc.com/industries-served/direct-sales) - [Education](https://www.theconnectioncc.com/industries-served/education) - [Financial Services](https://www.theconnectioncc.com/industries-served/financial-services) - [Government](https://www.theconnectioncc.com/industries-served/government) - [Healthcare](https://www.theconnectioncc.com/industries-served/utilities) - [Utilities](https://www.theconnectioncc.com/industries-served/utilities) - [About](https://www.theconnectioncc.com/about) - [Resources](https://www.theconnectioncc.com/resources) - [Case Studies](https://info.theconnectioncc.com/case-studies) - [Workforce Calculator](https://info.theconnectioncc.com/workforce-calculator-download) - [Call Center Metrics Report Sample](https://info.theconnectioncc.com/call-center-metrics-sample) - [Call Center Metrics Report Demo](https://info.theconnectioncc.com/call-center-metrics-demo) - [Call Center Management Guide](https://info.theconnectioncc.com/call-center-management) - [Blog](https://blog.theconnectioncc.com) - [Talent Blog](https://blog.theconnectioncc.com/talent) - [Call Center Resume Template](https://info.theconnectioncc.com/call-center-resume-template) - [Careers](https://info.theconnectioncc.com/careers) - [Working at The Connection®](https://info.theconnectioncc.com/careers) - [The Connection® Cares Benefits](https://info.theconnectioncc.com/the-connection-cares-benefits) - [Contact Us](https://www.theconnectioncc.com/contact-us) - [Request A Quote](https://www.theconnectioncc.com/contact-us/request-a-quote) - [Home Page](https://www.theconnectioncc.com/) # Tips from the Pros ## The Connection Team ### Recent Posts # All Blog Posts [![Screen Shot 2018-12-27 at 3.37.22 PM](https://blog.theconnectioncc.com/hubfs/Screen%20Shot%202018-12-27%20at%203.37.22%20PM.png)](https://blog.theconnectioncc.com/telephony-vendor) ## [Top 9 Mistakes People Make When They Interview Telephony Vendors \[VIDEO\]](https://blog.theconnectioncc.com/telephony-vendor) Finding the perfect telephony vendor for your company, [much like partnering with any other type of business](https://blog.theconnectioncc.com/contact-center-outsourcing-steps-to-ensure-a-successful-relationship-video), is not easy! And when it comes to interviewing telephony vendors, you need to know “enough to be dangerous” about the telephony industry,... Nov 20, 2018 [Read more...](https://blog.theconnectioncc.com/telephony-vendor) [![AdobeStock_107904063](https://blog.theconnectioncc.com/hubfs/AdobeStock_107904063.jpeg)](https://blog.theconnectioncc.com/soc2-and-pci-certifications) ## [Road to Security: Our SOC2 and PCI Certifications](https://blog.theconnectioncc.com/soc2-and-pci-certifications) Data security is top-of-mind with everyone now, especially anyone who shops online. So, it is critical that call centers assure customers and business partners that their credit card and other sensitive information is safe. In order to build that... Nov 15, 2018 [Read more...](https://blog.theconnectioncc.com/soc2-and-pci-certifications) [![AdobeStock_119949244](https://blog.theconnectioncc.com/hubfs/AdobeStock_119949244.jpeg)](https://blog.theconnectioncc.com/call-center-scheduling) ## [4 Tips to Improve Call Center Scheduling](https://blog.theconnectioncc.com/call-center-scheduling) Call center scheduling is a difficult and time-consuming job. Top that with trying to satisfy the needs of all your staff while also meeting service levels, and you are one busy manager. And if you are using Microsoft Excel (or Google Sheets) for... Nov 13, 2018 [Read more...](https://blog.theconnectioncc.com/call-center-scheduling) [![butterball turkey talk line](https://blog.theconnectioncc.com/hubfs/AdobeStock_182614277.jpeg)](https://blog.theconnectioncc.com/turkey-talk-line-lessons) ## [5 Call Center Lessons to Gobble Up From Butterball's Famous Turkey Talk-Line](https://blog.theconnectioncc.com/turkey-talk-line-lessons) No call center wants to run a-fowl of their customers this hectic holiday season. Whether customers are in a jolly mood or in full stress mode, we want to give them a friendly, helpful experience. But as every call center agent knows, that is not... Nov 08, 2018 [Read more...](https://blog.theconnectioncc.com/turkey-talk-line-lessons) [![Screen Shot 2018-12-28 at 11.20.27 AM](https://blog.theconnectioncc.com/hubfs/Screen%20Shot%202018-12-28%20at%2011.20.27%20AM.png)](https://blog.theconnectioncc.com/csr-success) ## [The Key to CSR Success is Something You May Not Have Considered](https://blog.theconnectioncc.com/csr-success) There are a lot of factors that contribute to a call center representative’s success — company knowledge, experience on the phone, and the list goes on. Nov 06, 2018 [Read more...](https://blog.theconnectioncc.com/csr-success) [![AdobeStock_52146997](https://blog.theconnectioncc.com/hubfs/AdobeStock_52146997.jpeg)](https://blog.theconnectioncc.com/customer-listening-data) ## [How to Leverage Valuable Customer Listening Data From CSRs](https://blog.theconnectioncc.com/customer-listening-data) CSRs spend all day talking to customers, so wouldn't it be nice to tap into all of the insights that can be gained from those conversations? Good news! Companies can act on that information by collecting and analyzing customer feedback (Customer... Oct 23, 2018 [Read more...](https://blog.theconnectioncc.com/customer-listening-data) [![AdobeStock_15687253](https://blog.theconnectioncc.com/hubfs/AdobeStock_15687253.jpeg)](https://blog.theconnectioncc.com/schedule-the-busy-season) ## [Holiday Help: The Best Way to Schedule the Busy Season](https://blog.theconnectioncc.com/schedule-the-busy-season) Taking off work, gathering with family, and enjoying quality time makes the holidays a joyous occasion for most. But for call center managers, the holidays can mean [dramatic increases in call volume](https://blog.theconnectioncc.com/call-volume). Retailers, in particular, are bustling with... Oct 18, 2018 [Read more...](https://blog.theconnectioncc.com/schedule-the-busy-season) [![Screen Shot 2018-12-28 at 11.25.40 AM](https://blog.theconnectioncc.com/hubfs/Screen%20Shot%202018-12-28%20at%2011.25.40%20AM.png)](https://blog.theconnectioncc.com/call-center-interview-questions) ## [Call Center Interview Questions: Develop a Process that Builds a Great Team \[VIDEO\]](https://blog.theconnectioncc.com/call-center-interview-questions) Hiring the right CSRs is one of the most important steps for [call center management](https://info.theconnectioncc.com/call-center-management) to build a great call center team. Remember, agents are the only people on the call center team that have direct interactions with the customer! So, while it is... Oct 11, 2018 [Read more...](https://blog.theconnectioncc.com/call-center-interview-questions) [![AdobeStock_181371077](https://blog.theconnectioncc.com/hubfs/AdobeStock_181371077.jpeg)](https://blog.theconnectioncc.com/call-center-forecasting) ## [Call Center Forecasting Challenges Managers Face](https://blog.theconnectioncc.com/call-center-forecasting) If there is one thing Contact Center managers can always count on, it is that call [volume will fluctuate](https://blog.theconnectioncc.com/call-volume). If only we could predict how much, and when! Accurate call volume forecasting is essential in order to plan ahead effectively, especially for... Oct 04, 2018 [Read more...](https://blog.theconnectioncc.com/call-center-forecasting) [![Screen Shot 2018-12-28 at 11.27.59 AM](https://blog.theconnectioncc.com/hubfs/Screen%20Shot%202018-12-28%20at%2011.27.59%20AM.png)](https://blog.theconnectioncc.com/call-center-agent-training) ## [Call Center Agent Training: How We Educate Our Team on Your Brand \[VIDEO\]](https://blog.theconnectioncc.com/call-center-agent-training) What is the biggest hesitation for most companies when it comes to outsourcing their contact center? The fear that a call center partner [might not match your branding](https://blog.theconnectioncc.com/call-center-branding)! It’s not easy to hand over your customer care department to another company and... Sep 27, 2018 [Read more...](https://blog.theconnectioncc.com/call-center-agent-training) - [<<](https://blog.theconnectioncc.com/author/the-connection-team/page/4) - [3](https://blog.theconnectioncc.com/author/the-connection-team/page/3) - [4](https://blog.theconnectioncc.com/author/the-connection-team/page/4) - [5](https://blog.theconnectioncc.com/author/the-connection-team/page/5) - [6](https://blog.theconnectioncc.com/author/the-connection-team/page/6) - [7](https://blog.theconnectioncc.com/author/the-connection-team/page/7) - [>>](https://blog.theconnectioncc.com/author/the-connection-team/page/6) ### Subscribe to Talent Blog Notifications ### Categories - [Call Center Management (36)](https://blog.theconnectioncc.com/tag/call-center-management) [Get in Touch](https://www.theconnectioncc.com/contact-us) ![The Connection](https://blog.theconnectioncc.com/hubfs/The_Connection_March2018/Images/the-connection-logo-white-1.png) ### About The Connection® is a business process outsourcer (BPO), offering a multitude of operational and consulting services for contact center services. ### Contact Us - **Address:** Bloomington, MN 55437 - **Phone:** +1 (952) 948-5488 - **Fax:** +1 (952) 948-5498 ### Blog Signup © Copyright 2025 The Connection®. 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