The holiday season is a time for joy, gathering, and celebration. Many different traditions are celebrated across the globe that bring people together and showcases the spirit of the season. Some traditions run centuries old while others are newly...
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When it comes to stress in the workplace, several factors can contribute to stress and have several negative effects on work and personal life. It can be difficult to manage and have a profound effect on daily life. It is important to recognize the...
Communication within a company is key to an effective and successful digital workplace. Internal communication is instrumental in ensuring smooth sailing within a business. This communication can take place in a variety of ways including video...
As we all know, work-from-home jobs have been rising in the past couple of years, but how many opportunities for remote jobs are actually available now? According to the study “Working from Home from Around the Globe” conducted in 2023, countries...
Work-from-home jobs are on the rise, and it has opened doors for people with disabilities. Remote jobs offer opportunities to people who might experience barriers to a traditional in-office job due to a disability. While there are many different...
The holidays are stressful for both businesses and customers. Customers are running around trying to buy all the gifts they think their loved ones will enjoy most while hunting for the best possible deals, all before the end of the holiday season....
Six months ago, very few of us had heard of a Contact Tracer. At the beginning of 2020 there were approximately 2,200 trained contact tracers in the United States employed by state health departments. Fast forward and organizations both private and...
When looking for the best contact center partner, keep in mind that not all call centers are alike, and they definitely do not all have the same experience in every vertical.
When you outsource your customer service to a professional call center such as The Connection®, you expect their agents to do a great job on behalf of your company and your customers. But how do you know if they are performing as promised? At The...
Business Process Outsourcing (BPO) appointment setting services have become especially popular with customer-conscious businesses because outsourcing offers multiple benefits for your brand and your bottom line.
