--- title: The Connection Blog description: This blog is designed to provide business owners with information on scaling and operating their internal customer service team, as well as resources to effectively outsource their call center. --- [![The Connection](https://blog.theconnectioncc.com/hubfs/The_Connection_March2018/Images/the-connection-logo.png)](https://www.theconnectioncc.com/) - - - - (800) 883-5777 - [sales@theconnectioncc.com](mailto:sales@theconnectioncc.com) - [Best Practices](https://www.theconnectioncc.com/best-practices) - [Brand Representation](https://www.theconnectioncc.com/best-practices/brand-representation) - [Call Center Training](https://www.theconnectioncc.com/best-practices/call-center-training) - [Customer Experience](https://www.theconnectioncc.com/best-practices/customer-support) - [KPI Management](https://www.theconnectioncc.com/best-practices/kpi-management) - [Omni-Channel Contact Center](https://www.theconnectioncc.com/best-practices/omni-channel-contact-center) - [Quality Assurance](https://www.theconnectioncc.com/best-practices/quality-assurance) - [Scalability](https://www.theconnectioncc.com/best-practices/scalability) - [Technology & Updates](https://www.theconnectioncc.com/best-practices/technology-updates) - [Workforce Management](https://www.theconnectioncc.com/best-practices/workforce-management) - [Services](https://www.theconnectioncc.com/services) - [Call Types Handled](https://www.theconnectioncc.com/services/call-center-services) - [Omni-Channel Services](https://www.theconnectioncc.com/services/service-channels) - [Interactive Voice Response IVR Systems](https://www.theconnectioncc.com/services/service-channels/interactive-voice-response-ivr) - [Live Agent Outsourcing](https://www.theconnectioncc.com/services/service-channels/live-operator) - [Email Response Outsourcing](https://www.theconnectioncc.com/services/service-channels/email-response) - [Live Chat Outsourcing](https://www.theconnectioncc.com/services/service-channels/live-web-chat) - [Consulting Services](https://www.theconnectioncc.com/services/call-center-consulting) - [Training & Development Solutions](https://www.theconnectioncc.com/services/learning-solutions) - [Curriculum Development](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [eLearning](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [Learning Management System (LMS)](https://www.theconnectioncc.com/services/learning-solutions/learning-management-system-lms) - [Connect with TextChat](https://info.theconnectioncc.com/connectchat) - [Industries Served](https://www.theconnectioncc.com/industries-served) - [Media Communications](https://www.theconnectioncc.com/industries-served/media-communications) - [Consumer Services & Retail](https://www.theconnectioncc.com/industries-served/consumer-services-retail) - [Data Breaches, Recalls & Adverse Events](https://www.theconnectioncc.com/industries-served/data-breaches-recalls-adverse-events) - [Direct Sales & Social Commerce](https://www.theconnectioncc.com/industries-served/direct-sales) - [Education](https://www.theconnectioncc.com/industries-served/education) - [Financial Services](https://www.theconnectioncc.com/industries-served/financial-services) - [Government](https://www.theconnectioncc.com/industries-served/government) - [Healthcare](https://www.theconnectioncc.com/industries-served/utilities) - [Utilities](https://www.theconnectioncc.com/industries-served/utilities) - [About](https://www.theconnectioncc.com/about) - [Resources](https://www.theconnectioncc.com/resources) - [Case Studies](https://info.theconnectioncc.com/case-studies) - [Workforce Calculator](https://info.theconnectioncc.com/workforce-calculator-download) - [Call Center Metrics Report Sample](https://info.theconnectioncc.com/call-center-metrics-sample) - [Call Center Metrics Report Demo](https://info.theconnectioncc.com/call-center-metrics-demo) - [Call Center Management Guide](https://info.theconnectioncc.com/call-center-management) - [Blog](https://blog.theconnectioncc.com) - [Talent Blog](https://blog.theconnectioncc.com/talent) - [Call Center Resume Template](https://info.theconnectioncc.com/call-center-resume-template) - [Careers](https://info.theconnectioncc.com/careers) - [Working at The Connection®](https://info.theconnectioncc.com/careers) - [The Connection® Cares Benefits](https://info.theconnectioncc.com/the-connection-cares-benefits) - [Contact Us](https://www.theconnectioncc.com/contact-us) - [Request A Quote](https://www.theconnectioncc.com/contact-us/request-a-quote) - [Best Practices](https://www.theconnectioncc.com/best-practices) - [Brand Representation](https://www.theconnectioncc.com/best-practices/brand-representation) - [Call Center Training](https://www.theconnectioncc.com/best-practices/call-center-training) - [Customer Experience](https://www.theconnectioncc.com/best-practices/customer-support) - [KPI Management](https://www.theconnectioncc.com/best-practices/kpi-management) - [Omni-Channel Contact Center](https://www.theconnectioncc.com/best-practices/omni-channel-contact-center) - [Quality Assurance](https://www.theconnectioncc.com/best-practices/quality-assurance) - [Scalability](https://www.theconnectioncc.com/best-practices/scalability) - [Technology & Updates](https://www.theconnectioncc.com/best-practices/technology-updates) - [Workforce Management](https://www.theconnectioncc.com/best-practices/workforce-management) - [Services](https://www.theconnectioncc.com/services) - [Call Types Handled](https://www.theconnectioncc.com/services/call-center-services) - [Omni-Channel Services](https://www.theconnectioncc.com/services/service-channels) - [Interactive Voice Response IVR Systems](https://www.theconnectioncc.com/services/service-channels/interactive-voice-response-ivr) - [Live Agent Outsourcing](https://www.theconnectioncc.com/services/service-channels/live-operator) - [Email Response Outsourcing](https://www.theconnectioncc.com/services/service-channels/email-response) - [Live Chat Outsourcing](https://www.theconnectioncc.com/services/service-channels/live-web-chat) - [Consulting Services](https://www.theconnectioncc.com/services/call-center-consulting) - [Training & Development Solutions](https://www.theconnectioncc.com/services/learning-solutions) - [Curriculum Development](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [eLearning](https://www.theconnectioncc.com/services/learning-solutions/elearning) - [Learning Management System (LMS)](https://www.theconnectioncc.com/services/learning-solutions/learning-management-system-lms) - [Connect with TextChat](https://info.theconnectioncc.com/connectchat) - [Industries Served](https://www.theconnectioncc.com/industries-served) - [Media Communications](https://www.theconnectioncc.com/industries-served/media-communications) - [Consumer Services & Retail](https://www.theconnectioncc.com/industries-served/consumer-services-retail) - [Data Breaches, Recalls & Adverse Events](https://www.theconnectioncc.com/industries-served/data-breaches-recalls-adverse-events) - [Direct Sales & Social Commerce](https://www.theconnectioncc.com/industries-served/direct-sales) - [Education](https://www.theconnectioncc.com/industries-served/education) - [Financial Services](https://www.theconnectioncc.com/industries-served/financial-services) - [Government](https://www.theconnectioncc.com/industries-served/government) - [Healthcare](https://www.theconnectioncc.com/industries-served/utilities) - [Utilities](https://www.theconnectioncc.com/industries-served/utilities) - [About](https://www.theconnectioncc.com/about) - [Resources](https://www.theconnectioncc.com/resources) - [Case Studies](https://info.theconnectioncc.com/case-studies) - [Workforce Calculator](https://info.theconnectioncc.com/workforce-calculator-download) - [Call Center Metrics Report Sample](https://info.theconnectioncc.com/call-center-metrics-sample) - [Call Center Metrics Report Demo](https://info.theconnectioncc.com/call-center-metrics-demo) - [Call Center Management Guide](https://info.theconnectioncc.com/call-center-management) - [Blog](https://blog.theconnectioncc.com) - [Talent Blog](https://blog.theconnectioncc.com/talent) - [Call Center Resume Template](https://info.theconnectioncc.com/call-center-resume-template) - [Careers](https://info.theconnectioncc.com/careers) - [Working at The Connection®](https://info.theconnectioncc.com/careers) - [The Connection® Cares Benefits](https://info.theconnectioncc.com/the-connection-cares-benefits) - [Contact Us](https://www.theconnectioncc.com/contact-us) - [Request A Quote](https://www.theconnectioncc.com/contact-us/request-a-quote) - [Home Page](https://www.theconnectioncc.com/) # Tips from the Pros # All Blog Posts [![](https://blog.theconnectioncc.com/hubfs/AdobeStock_316660382.jpeg)](https://blog.theconnectioncc.com/future-of-2025-contact-center-operations) ## [Key Developments Shaping the Future Contact Center Operations in 2025](https://blog.theconnectioncc.com/future-of-2025-contact-center-operations) As we enter 2025, the contact center landscape continues its rapid evolution. Drawing from over four decades of experience and our position at the forefront of customer service innovation, here are five key developments shaping the future of contact... Jan 30, 2025 [Read more...](https://blog.theconnectioncc.com/future-of-2025-contact-center-operations) [![](https://blog.theconnectioncc.com/hubfs/Holiday%20post.jpg)](https://blog.theconnectioncc.com/the-power-of-holiday-traditions) ## [The Power of Holiday Traditions](https://blog.theconnectioncc.com/the-power-of-holiday-traditions) The holiday season is a time for joy, gathering, and celebration. Many different traditions are celebrated across the globe that bring people together and showcases the spirit of the season. Some traditions run centuries old while others are newly... Dec 20, 2024 [Read more...](https://blog.theconnectioncc.com/the-power-of-holiday-traditions) [![](https://blog.theconnectioncc.com/hubfs/stress.jpg)](https://blog.theconnectioncc.com/stress-in-the-workplace) ## [Stress in the Workplace](https://blog.theconnectioncc.com/stress-in-the-workplace) When it comes to stress in the workplace, several factors can contribute to stress and have several negative effects on work and personal life. It can be difficult to manage and have a profound effect on daily life. It is important to recognize the... Nov 06, 2024 [Read more...](https://blog.theconnectioncc.com/stress-in-the-workplace) [![communication](https://blog.theconnectioncc.com/hubfs/communication.jpg)](https://blog.theconnectioncc.com/communication-as-a-virtual-company) ## [Communication as a Virtual Company](https://blog.theconnectioncc.com/communication-as-a-virtual-company) Communication within a company is key to an effective and successful digital workplace. Internal communication is instrumental in ensuring smooth sailing within a business. This communication can take place in a variety of ways including video... Sep 19, 2024 [Read more...](https://blog.theconnectioncc.com/communication-as-a-virtual-company) [![](https://blog.theconnectioncc.com/hubfs/remote.jpg)](https://blog.theconnectioncc.com/100-remote-or-hybrid) ## [100% Remote or Hybrid](https://blog.theconnectioncc.com/100-remote-or-hybrid) As we all know, work-from-home jobs have been rising in the past couple of years, but how many opportunities for remote jobs are actually available now? According to the study “[Working from Home from Around the Globe](https://www.cesifo.org/en/publications/2023/working-paper/working-home-around-globe-2023-report)” conducted in 2023, countries... Jun 21, 2024 [Read more...](https://blog.theconnectioncc.com/100-remote-or-hybrid) [![](https://blog.theconnectioncc.com/hubfs/disabled.jpg)](https://blog.theconnectioncc.com/remote-work-for-people-with-disabilities) ## [Remote Work for People With Disabilities.](https://blog.theconnectioncc.com/remote-work-for-people-with-disabilities) Work-from-home jobs are on the rise, and it has opened doors for people with disabilities. Remote jobs offer opportunities to people who might experience barriers to a traditional in-office job due to a disability. While there are many different... Mar 28, 2024 [Read more...](https://blog.theconnectioncc.com/remote-work-for-people-with-disabilities) [![](https://blog.theconnectioncc.com/hubfs/holiday.jpg)](https://blog.theconnectioncc.com/balancing-employee-holiday-while-servicing-clients) ## [Balancing employee holiday while servicing clients](https://blog.theconnectioncc.com/balancing-employee-holiday-while-servicing-clients) The holidays are stressful for both businesses and customers. Customers are running around trying to buy all the gifts they think their loved ones will enjoy most while hunting for the best possible deals, all before the end of the holiday season.... Dec 20, 2023 [Read more...](https://blog.theconnectioncc.com/balancing-employee-holiday-while-servicing-clients) [![](https://blog.theconnectioncc.com/hubfs/corona-banner_klein.jpg)](https://blog.theconnectioncc.com/why-is-the-hottest-job-in-todays-market-one-we-have-never-heard-of) ## [Why is the hottest job in today’s market one we have never heard of?](https://blog.theconnectioncc.com/why-is-the-hottest-job-in-todays-market-one-we-have-never-heard-of) Six months ago, very few of us had heard of a Contact Tracer. At the beginning of 2020 there were approximately 2,200 trained contact tracers in the United States employed by state health departments. Fast forward and organizations both private and... Aug 05, 2020 [Read more...](https://blog.theconnectioncc.com/why-is-the-hottest-job-in-todays-market-one-we-have-never-heard-of) [![Healthcare Call Center Best Practices](https://blog.theconnectioncc.com/hubfs/AdobeStock_217143156-min.jpeg)](https://blog.theconnectioncc.com/healthcare-call-center-best-practices) ## [Healthcare Call Center Best Practices: Work with a Qualified Call Center](https://blog.theconnectioncc.com/healthcare-call-center-best-practices) When looking for the best contact center partner, keep in mind that not all call centers are alike, and they definitely do not all have the same experience in every vertical.  Mar 12, 2020 [Read more...](https://blog.theconnectioncc.com/healthcare-call-center-best-practices) [![call center metrics dashboard](https://blog.theconnectioncc.com/hubfs/AdobeStock_164383399.jpeg)](https://blog.theconnectioncc.com/call-center-metrics-dashboard) ## [Interpreting a Call Center Metrics Dashboard with The Connection®](https://blog.theconnectioncc.com/call-center-metrics-dashboard) When you [outsource your customer service](https://blog.theconnectioncc.com/outsourcing-customer-service-cost) to a professional call center such as The Connection®, you expect their agents to do a great job on behalf of your company and your customers. But how do you know if they are performing as promised? At The... Feb 13, 2020 [Read more...](https://blog.theconnectioncc.com/call-center-metrics-dashboard) - [1](https://blog.theconnectioncc.com/page/1) - [2](https://blog.theconnectioncc.com/page/2) - [3](https://blog.theconnectioncc.com/page/3) - [4](https://blog.theconnectioncc.com/page/4) - [5](https://blog.theconnectioncc.com/page/5) - [>>](https://blog.theconnectioncc.com/page/2) ### Subscribe to Talent Blog Notifications ### Categories - [Call Center Management (36)](https://blog.theconnectioncc.com/tag/call-center-management) [Get in Touch](https://www.theconnectioncc.com/contact-us) ![The Connection](https://blog.theconnectioncc.com/hubfs/The_Connection_March2018/Images/the-connection-logo-white-1.png) ### About The Connection® is a business process outsourcer (BPO), offering a multitude of operational and consulting services for contact center services. ### Contact Us - **Address:** Bloomington, MN 55437 - **Phone:** +1 (952) 948-5488 - **Fax:** +1 (952) 948-5498 ### Blog Signup © Copyright 2025 The Connection®. 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